{"id":67,"date":"2015-09-23T09:44:31","date_gmt":"2015-09-23T09:44:31","guid":{"rendered":"http:\/\/import.getbowtied.com\/shopkeeper-v1.1\/?page_id=67"},"modified":"2024-03-06T12:09:20","modified_gmt":"2024-03-06T11:09:20","slug":"almindelige-sporgsmal","status":"publish","type":"page","link":"https:\/\/www.teddypost.dk\/almindelige-sporgsmal\/","title":{"rendered":"Almindelige sp\u00f8rgsm\u00e5l"},"content":{"rendered":"\t<div id=\"gap-1298159327\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1298159327 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h1 style=\"text-align: center;\">Almindelige sp\u00f8rgsm\u00e5l<\/h1>\n\t<div id=\"gap-1571951506\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1571951506 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-small\"  id=\"row-23764304\">\n\n\n\t<div id=\"col-949446506\" class=\"col hide-for-medium medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_850819224\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"720\" src=\"https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon.jpg\" class=\"attachment-large size-large\" alt=\"Lejon mjukisdjur med namn eller egen text\" srcset=\"https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon.jpg 720w, https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon-500x500.jpg 500w, https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon-100x100.jpg 100w, https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon-400x400.jpg 400w, https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon-510x510.jpg 510w, https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon-300x300.jpg 300w, https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon-600x600.jpg 600w, https:\/\/www.teddypost.dk\/wp-content\/uploads\/sites\/4\/2017\/02\/lejon-32x32.jpg 32w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_850819224 {\n  width: 69%;\n}\n@media (min-width:550px) {\n  #image_850819224 {\n    width: 100%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-881033946\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3472513054\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3472513054-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jeg-\u00e6ndre-min-ordre?\" aria-expanded=\"false\" aria-controls=\"accordion-3472513054-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Kan jeg \u00e6ndre min ordre?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3472513054-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3472513054-label\" >\n\t\t\t\n\n<p>Ja, hvis du opdager, at du har lavet en fejl eller blot \u00f8nsker at \u00e6ndre en detalje i din ordre, bedes du kontakte os. N\u00e5r vi har p\u00e5begyndt produktionen eller sendt din ordre, er det desv\u00e6rre ikke muligt at foretage \u00e6ndringer. Send derfor din besked hurtigst muligt efter bestilling.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-356931391\" class=\"accordion-item\">\n\t\t<a id=\"accordion-356931391-label\" class=\"accordion-title plain\" href=\"#accordion-item-hvor-lang-tid-tager-leveringen?\" aria-expanded=\"false\" aria-controls=\"accordion-356931391-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hvor lang tid tager leveringen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-356931391-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-356931391-label\" >\n\t\t\t\n\n<p>For at se den pr\u00e6cise leveringstid skal du bes\u00f8ge vores forsendelses- og leveringsside, <a href=\"https:\/\/www.teddypost.dk\/leverings-information\/\">klik her <\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3773190809\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3773190809-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jeg-returnere-produkter?\" aria-expanded=\"false\" aria-controls=\"accordion-3773190809-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Kan jeg returnere produkter?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3773190809-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3773190809-label\" >\n\t\t\t\n\n<p>Ved personlige gaver med broderet navn\/tekst er det desv\u00e6rre ikke muligt at returnere et produkt. Almindelige produkter uden broderet navn kan returneres uden problemer. Kontakt os for at f\u00e5 tilsendt en returseddel. Der kan till\u00e6gges returomkostninger afh\u00e6ngigt af produktets st\u00f8rrelse.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1622579583\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1622579583-label\" class=\"accordion-title plain\" href=\"#accordion-item-jeg-har-ikke-modtaget-en-ordrebekr\u00e6ftelse?\" aria-expanded=\"false\" aria-controls=\"accordion-1622579583-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Jeg har ikke modtaget en ordrebekr\u00e6ftelse?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1622579583-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1622579583-label\" >\n\t\t\t\n\n<p>Vi sender altid ordrebekr\u00e6ftelsen umiddelbart lige efter du har bestilt. Hvis du ikke har modtaget en bekr\u00e6ftelse, s\u00e5 tjek din spam-mappe.<br \/>\nHvis du mener, at du muligvis har indtastet den forkerte e-mailadresse ved bestilling, s\u00e5 send os en besked, s\u00e5 opdaterer vi e-mailadressen og sender en ny ordrebekr\u00e6ftelse til dig.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3620186604\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3620186604-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jeg-spore-min-pakke?\" aria-expanded=\"false\" aria-controls=\"accordion-3620186604-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Kan jeg spore min pakke?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3620186604-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3620186604-label\" >\n\t\t\t\n\n<p>Ja, alle vores pakker kan spores. Du modtager altid en besked fra os, s\u00e5 snart din pakke er afsendt. Hvis du ikke har modtaget denne besked, bedes du tjekke din spam-mappe. Alle pakker spores, uanset om de sendes til n\u00e6rmeste pakkeshop eller direkte til modtagers adresse.<br \/>\nI beskeden fra os er der et link, hvor du kan spore din pakke. Klik p\u00e5 linket for at spore din pakke. Klik derefter p\u00e5 pakkenummeret, og du kommer ind p\u00e5 Postnords hjemmeside, hvor du kan se en status p\u00e5 din pakke.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2468125590\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2468125590-label\" class=\"accordion-title plain\" href=\"#accordion-item-hvor-er-min-pakke?\" aria-expanded=\"false\" aria-controls=\"accordion-2468125590-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hvor er min pakke?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2468125590-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2468125590-label\" >\n\t\t\t\n\n<p>Du modtager altid en besked fra os, s\u00e5 snart din pakke er afsendt. Hvis du ikke har modtaget denne besked, bedes du tjekke din spam-mappe. Hvis du er i tvivl om, hvorvidt vi allerede har sendt din pakke, er du velkommen til at kontakte os. Alle pakker spores, uanset om de sendes til en pakkeshop, din postkasse eller leveres til d\u00f8ren, og scannes inden de omdeles.<br \/>\nI e-mailen du modtager, n\u00e5r vi afsender din ordre, er der et link, hvor du kan spore din pakke. Klik p\u00e5 linket for at se din pakke. Klik derefter p\u00e5 pakkenummeret, og du kommer ind p\u00e5 Postnords hjemmeside, hvor du kan se en status p\u00e5 din pakke.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3229954735\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3229954735-label\" class=\"accordion-title plain\" href=\"#accordion-item-hvad-koster-fragten?\" aria-expanded=\"false\" aria-controls=\"accordion-3229954735-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hvad koster fragten?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3229954735-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3229954735-label\" >\n\t\t\t\n\n<p style=\"text-align: left;\">Fra 39 kr. i Danmark. Gratis fragt ved k\u00f8b over 699 kr.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1014891082\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1014891082-label\" class=\"accordion-title plain\" href=\"#accordion-item-hvordan-sender-jeg-til-en-anden-modtager?\" aria-expanded=\"false\" aria-controls=\"accordion-1014891082-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hvordan sender jeg til en anden modtager?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1014891082-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1014891082-label\" >\n\t\t\t\n\n<p>G\u00e5 til kassen og start med at udfylde dit eget navn. Derefter popper der en boks op, hvor der st\u00e5r &#8220;anden leveringsadresse&#8221;, s\u00e6t kryds her. Du kan herefter udfylde oplysningerne om din modtager der, og vi sender din pakke til denne adresse. Glem ikke at indtaste modtagerens mobilnummer for at f\u00e5 notifikationer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2084021023\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2084021023-label\" class=\"accordion-title plain\" href=\"#accordion-item-er-det-sikkert-at-handle-via-teddypost?\" aria-expanded=\"false\" aria-controls=\"accordion-2084021023-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Er det sikkert at handle via TeddyPost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2084021023-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2084021023-label\" >\n\t\t\t\n\n<p>Ja, det er meget sikkert. Vi h\u00e5ndterer ingen betalinger selv, s\u00e5 dine kortoplysninger gemmes aldrig af os. Disse oplysninger kan vi heller ikke se, men disse gemmes af Worldline, som h\u00e5ndterer betalingen. Vi er ogs\u00e5 opsatte p\u00e5 at beskytte dine personlige data og opretholde et h\u00f8jt sikkerhedsniveau.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-799508765\" class=\"accordion-item\">\n\t\t<a id=\"accordion-799508765-label\" class=\"accordion-title plain\" href=\"#accordion-item-ups,-jeg-lavede-en-fejl-i-ordren...\" aria-expanded=\"false\" aria-controls=\"accordion-799508765-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Ups, jeg lavede en fejl i ordren...<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-799508765-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-799508765-label\" >\n\t\t\t\n\n<p>Intet problem, kontakt os venligst hurtigst muligt, s\u00e5 kan vi \u00e6ndre det. Vi l\u00e6ser vores e-mails i l\u00f8bet af dagen, s\u00e5 vi ikke g\u00e5r glip af nogen beskeder, f\u00f8r din ordre er produceret. Hvis produktionen allerede er startet, er det desv\u00e6rre ikke muligt at lave \u00e6ndringer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2060538421\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2718680771\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2718680771-label\" class=\"accordion-title plain\" href=\"#accordion-item-f\u00e5r-jeg-en-bekr\u00e6ftelse-p\u00e5-e-mail?\" aria-expanded=\"false\" aria-controls=\"accordion-2718680771-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>F\u00e5r jeg en bekr\u00e6ftelse p\u00e5 e-mail?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2718680771-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2718680771-label\" >\n\t\t\t\n\n<p>Efter din bestilling modtager du en e-mail fra os med en ordrebekr\u00e6ftelse, som er din kvittering. Hvis du ikke har modtaget denne e-mail, bedes du tjekke din spam-mappe. Ellers kan du kontakte os og s\u00e5 sender vi dig en ny ordrebekr\u00e6ftelse.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2595762446\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2595762446-label\" class=\"accordion-title plain\" href=\"#accordion-item-hvilke-standarder-opfylder-produkterne?\" aria-expanded=\"false\" aria-controls=\"accordion-2595762446-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hvilke standarder opfylder produkterne?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2595762446-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2595762446-label\" >\n\t\t\t\n\n<p>Alle produkter, der er leget\u00f8j og henvender sig til b\u00f8rn, er CE-m\u00e6rkede (EN71). Det betyder, at de opfylder en EU-standard for leget\u00f8j og garanterer sikkerheden. Vi tjekker ogs\u00e5, at de produkter, vi s\u00e6lger, ikke indeholder giftige stoffer og er velegnede til alle aldersgrupper.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3195052254\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3195052254-label\" class=\"accordion-title plain\" href=\"#accordion-item-hvorn\u00e5r-vil-en-vare-v\u00e6re-p\u00e5-lager?\" aria-expanded=\"false\" aria-controls=\"accordion-3195052254-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hvorn\u00e5r vil en vare v\u00e6re p\u00e5 lager?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3195052254-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3195052254-label\" >\n\t\t\t\n\n<p>Vi modtager normalt lagervarer inden for 1-2 uger, men send os gerne en besked, s\u00e5 svarer vi hurtigst muligt.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3844602077\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3844602077-label\" class=\"accordion-title plain\" href=\"#accordion-item-er-produkterne-b\u00f8rnesikre?\" aria-expanded=\"false\" aria-controls=\"accordion-3844602077-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Er produkterne b\u00f8rnesikre?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3844602077-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3844602077-label\" >\n\t\t\t\n\n<p>Ja, hos TeddyPost s\u00e6tter vi sikkerhed f\u00f8rst. Det betyder, at alt leget\u00f8j er CE-m\u00e6rket. Alle produkter er fri for giftige stoffer og brandsikre.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2266150548\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2266150548-label\" class=\"accordion-title plain\" href=\"#accordion-item-hvor-kommer-produkterne-i-s\u00e6lger-fra?\" aria-expanded=\"false\" aria-controls=\"accordion-2266150548-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hvor kommer produkterne I s\u00e6lger fra?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2266150548-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2266150548-label\" >\n\t\t\t\n\n<p>Alt leget\u00f8j k\u00f8bes fra leverand\u00f8rer i Danmark eller fra andre lande i Europa. Det garanterer et niveau af sikkerhed og kontrol for jer som kunder. Vi l\u00e6gger v\u00e6gt p\u00e5, at vores leverand\u00f8rer t\u00e6nker p\u00e5 milj\u00f8et og de forhold, som produkterne er produceret under.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-538736586\" class=\"accordion-item\">\n\t\t<a id=\"accordion-538736586-label\" class=\"accordion-title plain\" href=\"#accordion-item-er-der-en-kvittering\/faktura-med-i-pakken?\" aria-expanded=\"false\" aria-controls=\"accordion-538736586-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Sl\u00e5 til\/fra\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Er der en kvittering\/faktura med i pakken?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-538736586-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-538736586-label\" >\n\t\t\t\n\n<p>Din kvittering er din ordrebekr\u00e6ftelse, der kommer via e-mail. En f\u00f8lgeseddel kan v\u00e6re med i pakken. Sender du som gave til en anden, er der hverken kvittering eller faktura med i pakken. Betaler du mod faktura, sendes den altid separat via e-mail.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-1768490855\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1768490855 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-150305576\" class=\"text\">\n\t\t\n\n<p style=\"text-align: center;\"><span style=\"color: #4cb5b2; font-size: 105%;\"><strong>Har du et sp\u00f8rgsm\u00e5l, du ikke kan finde svar p\u00e5? <\/strong><\/span><br \/><span style=\"color: #4cb5b2; font-size: 105%;\"><strong>Bes\u00f8g vores kontaktside &#8211; <span style=\"color: #008080;\"><a style=\"color: #008080;\" href=\"https:\/\/www.teddypost.dk\/kontakt-os\/\">Klik her<\/a><\/span><\/strong><\/span><\/p>\n\t\t\n<style>\n#text-150305576 {\n  font-size: 0.9rem;\n}\n@media (min-width:550px) {\n  #text-150305576 {\n    font-size: 0.95rem;\n  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